Head Office

Canada Office

HR and Payroll Managed Services

Outsourcing – the new norm

At Browline we have long embraced and recommended that our clients outsource the management of their SAP systems. We recommend this for long established and proven client benefits of cost, skills coverage, time-zone coverage, risk mitigation and frankly – it’s what we do as a business and not what you do. Furthermore, as the industry moves towards cloud-based solutions – outsourced managed services are becoming the only option.

At Browline, we deliver outsourced managed services focused solely on the needs of SAP HR and Payroll users. This focus shapes how we operate, how we measure our service and the services we provide.

A managed Service focused on the needs of SAP SuccessFactors (SF)/HCM and Payroll

We view SAP managed services differently at Browline. Rather than the age old “on-premises” orientated service catalogue with traditional average performance and availability measures we offer a service that’s fully aligned to the business demands of our HR and Payroll customer base, a customer base that has adopted an on-cloud strategy. You can expect to see:

  • SuccessFactors and Payroll specific service catalogue. Our service catalogue is deep but narrow, focused only on HR and Payroll but with an enviable depth of experience and certification.

  • SuccessFactors and Payroll specific metrics. A great example of this is that we’ll manage and measure the performance of our service against the accuracy and timeliness of your payroll as well as other business metrics.

  • Variable service catalogue. Buy a few or all our managed services. Fully outsource or just buy some niche services. Furthermore, you can vary this over time to reflect lifecycle demands e.g. post go-live hyper care.

  • Cloud aligned service. Cloud Is different yet it’s surprising to see service providers not adopting their service catalogue to reflect this. Our service catalogue if fully cloud based with cloud services such as Financial Operations, Cloud Architecture and Cloud Security.

  • Cloud like commercial agility. You bought cloud for its flexibility. Why inhibit that by wrapping it up with a service provider that operates the way it always did. We allow our services to be changed, scaled up or down or even terminated with no notice or penalty. We operate in a cloud like way.

Rise, SF SaaS and Native Cloud

Many of our customers are adopting the SAP Rise Cloud or SuccessFactors SaaS platform. Why not? It means you don’t have to worry about running and maintaining your applications and technology. Our cloud managed services are designed to sit around SaaS and Rise services focused upon business application management, functional support and user support. We are the business application expert and SAP is the technology expert.

Full stack or an insurance policy

A fully outsourced service or an insurance policy. Buy as little or as much as you like from our SAP HR and Payroll service catalogue:

World class follow the sun

Our Managed Service line of business has been designed to operate on a 24*7 follow the sun basis. This not only means you can contact an “awake” expert at any time but also you can rely upon us having the geographical business knowledge you need for HR and Payroll.

We also do not use our support service as a training center. We view managed service as the most critical part of our business supporting your live business systems. As a result, we staff it with some of the most experienced SAP HR and Payroll consultants available.