Head Office

Canada Office

SAP SuccessFactors Support

1. Technical Support:

  • Assistance with troubleshooting and resolving technical issues, bugs, or errors encountered within the SAP SuccessFactors platform.

  • Guidance on system upgrades, patches, and maintenance tasks to ensure the platform runs smoothly.

  • Help with configuring the system to meet specific business needs, including customising workflows, setting up user roles, and managing integrations etc.

2. Functional Support

  • Advising on best practices for using SuccessFactors modules to optimise HR processes.

  • Advising on best practices for using SuccessFactors modules to optimise HR processes.

  • Information on new features, functionalities, and updates released by SAP, and how they can be utilised.

3. Customer Support Channels:

  • 24/7 access to support teams via phone, email, or chat to report issues or seek assistance.

  • Access to a knowledge base, FAQs, user communities, and forums where users can find solutions or discuss challenges with other users.

  • Professional services that provide strategic advice on how to best leverage SuccessFactors for organisational goals.

4. Compliance and Security:

  • Ensuring that the organisationā€™s data within SuccessFactors meets regulatory compliance and security standards.

  • Regular Audits: Support with conducting audits and assessments to ensure that the system adheres to best practices and regulatory requirements.

5. Customer Success Management:

Account Management: Dedicated account managers who work with organisations to ensure they are getting the most value out of the SuccessFactors platform.

Optimization Recommendations: Proactive advice on how to improve the use of SuccessFactors modules based on usage patterns and business needs.

SAP SuccessFactors Employee Central Payroll Support

Support at Browline typically includes:

  • Monitoring and Issue Resolution

  • Compliance and Regulatory Updates

  • System Maintenance and Upgrades

  • User Support and Training

  • Integration Management

  • Data Security and Privacy

  • Payroll Process Optimisation

  • Reporting and Analytics Support

  • Disaster Recovery and Business Continuity

  • Collaboration with SAP Support and Partners

For further details please contact us via info@browline.com